FAQs

A. As a Fairfield County, Connecticut based company, our preferred service areas includes but are limited to Fairfield County, New Haven County and parts of Hartford County, Litchfield County and Middlesex County. We also cover  parts of New York like Duchess County and parts of Bronx, Kings, Orange, Putnam, Rockland and Westchecter County base on order total. To check delivery minium click here.

A. Simply visit our Contact page and complete the applicable contact form. Once we recieve your request, you'll recieve an email to schedule a discovery call with us. A quote or proposal will be prepared and sent via email with steps to secure your event with us.

A.  To avoid the disappointment of not having your event date or items available , we suggest you contact us once you have secured your venue or at least 2 weeks prior to event date.

A. Once your order is finalized, an invoice is emailed. Payment can be made as follows:

1. FOR INDIVIDUALS -   The 50% deposit can be made online via credit/debit card. A signed service agreement is required to secure your reservation. The balance is payable no later than the day before your event or day of if paying in cash.
2. FOR SCHOOLS, NON-PROFITS, AND CORPORATIONS, we understand a check may need to be processed for payment. If a payment cannot be made before the event date, a signed contract will be required.

A. We have a design studio but only offer pickup for our Laser-Cut Signs but appointment at the moment. Balloon Decor and Party Props are only available for delivery and setup.

In response COVID-19 concerns we have made changes to our refund/cancellation policy. To read the updates please CLICK HERE

A.  Client maintains the right to cancel at any time before the delivery or event date whichever come first date however, a cancellation fee will apply. Refunds will be calculated based on items purchased specifically for your event (including but not limited to custom balloons or accessories if applicable) as well as accumulated time invested in your event (including but limited to the site visit, etc.). Refunds must be requested in writing by mail or email ONLY and will be processed within 14 business days from the time of receipt of the request. Refunds total will be considered as follows:

• The Service Retainer is non-refundable.
• Refunds requested more than 3 weeks to the event date:total monies paid minus retainer.
• Refunds requested less than 3 weeks to the event: a maximum of 50% of the total balance is refundable. 
• No refund will be made after delivery has been made or accepted.  

For more details about cancellations, please review our Decor Policy HERE

A. Yes, we can provide an onsite consultation for a $150 per visit. This fee is applied to your final invoice when you book your event with us. You can also take pictures, video and measurements and email or text them to us  at no cost.